Question 1

How do I choose the right plan?

Accepted Answer

Choosing the right plan depends on your use case, and the number of documents and search requests your app will consume. - The **Build** plan is suitable for small businesses or individuals. It’s a great option if you’re building out your solution and don’t yet have the level of usage required to justify the cost of a Pro or Custom plan. The costs associated with the Build plan scale with your usage, so it’s a good fit for growing businesses. - If your workload is beyond the Build plan’s limits, or you need dedicated resources, then the **Pro** plan could be the right fit for you. - If you your business requires a personalized support experience during business hours, the **Custom** plan is a good choice. The Custom plan is entirely dependent on your use case and expectations. It is a bespoke plan suitable for businesses with unique requirements, such as special support needs or unique use-case. If you need additional assistance choosing the right plan for your use case, please do not hesitate to contact us through the chat widget or email us at _support@meilisearch.com_.

Question 2

What happens if I exceed my plan limits?

Accepted Answer

If you exceed your plan's included usage, you will be charged for additional usage based on the number of searches performed and documents stored. The pricing for additional usage varies per plan. - For the **Build** plan: additional search requests: $0.40 per 1,000 searches over the included amount; additional documents: $0.30 per 1,000 documents over the included amount. - For the **Pro** plan: additional search requests: $0.30 per 1,000 searches over the included amount; additional documents: $0.20 per 1,000 documents over the included amount.

Question 3

Is there a minimum term or commitment once I start paying?

Accepted Answer

There is no minimum term, and users can close their accounts anytime. Users will only be charged for the period during which a project was active. That said, if you’re unhappy with Meilisearch, we’d like to know why. It’s important to us that our users are happy. Please do not hesitate to contact us through the chat widget or email us at _support@meilisearch.com_ and provide a detailed explanation of what happened. We’ll work with you to ensure you have the best possible experience. To delete your account, navigate to the account settings on your dashboard and click the “Delete your account” button.

Question 4

How do we accept payment?

Accepted Answer

We only accept payment online via credit cards and charge in US dollars (USD) with Stripe as our payment service provider.

Question 5

How does billing work?

Accepted Answer

Billing is determined by calculating the number of searches performed and documents stored during a billing cycle. If you exceed the number of searches or documents included in a billing cycle for a dedicated plan, you will be charged for additional usage. The pricing for additional usage varies per plan. - For the **Build** plan: additional search requests: $0.40 per 1,000 searches over the included amount; additional documents: $0.30 per 1,000 documents over the included amount. - For the **Pro** plan: additional search requests: $0.30 per 1,000 searches over the included amount; additional documents: $0.20 per 1,000 documents over the included amount. Furthermore, billing is fulfilled per project rather than per account. This means that the search or documents units allocated to a particular project cannot be shared with other projects in your account. The billing period starts at the beginning of the calendar month and ends at midnight UTC on the last day of the calendar month.

Question 6

How do you calculate the number of documents?

Accepted Answer

The number of documents calculated for billing purposes is the total number of documents across all indexes in a project at the time of billing.

Question 7

Can I change my plan?

Accepted Answer

Yes, and it is effortless. You can change a project’s plan by selecting the project, navigating to the “Billing” tab, and clicking on the “Change plan” button. Please remember that once the process is complete, you won’t be able to downgrade your plan.

Question 8

What are the support hours?

Accepted Answer

Standard support hours are 8AM-5PM CET. Support operates from Monday to Thursday.