Question 1

What cloud region is my organization projects hosted on?

Accepted Answer

All organizations are hosted in GCP’s US-EAST-4 region by default, ensuring performance and reliability. For hosting in a European or other specific region, please contact us via our support portal. We’ll review requests and consider new regions based on demand.

Question 2

Are there any additional fees for using beta features in Wren AI Cloud?

Accepted Answer

Currently, all labeled in beta features in Wren AI Cloud are available at no additional cost. However, we may introduce separate pricing for certain advanced features in the future. We’ll always communicate any changes well in advance to keep you informed.

Question 3

What's the difference between web credits & API credits?

Accepted Answer

To be verified

Question 4

Can I switch between monthly and annual billing?

Accepted Answer

Yes, you can switch between monthly and annual billing, but there are important differences to note: Upgrading (Monthly → Annual): You can switch to annual billing at any time by updating your payment method. The change takes effect immediately, granting you access to the annual plan benefits. However, the prorated charge for the upgrade will be applied at the end of your current monthly billing cycle. Downgrading (Annual → Monthly): You must wait until the end of your current annual billing period before switching to monthly billing. The change will take effect automatically at the start of the next billing cycle, ensuring you retain access to your annual plan benefits for the full duration of the billing period.

Question 5

What happens if I exceed the monthly usage limits of my current plan?

Accepted Answer

If you exceed the usage limits for the credits, you need buy additional credits in the billing section.

Question 6

What is the difference between Cloud and OSS version?

Accepted Answer

When deciding between Wren AI Cloud and self-hosting the Wren AI Open Source (OSS) version, it's essential to understand the trade-offs and benefits of each option. Please check out the guidance here!

Question 7

Will Wren AI Credits roll over to the next month?

Accepted Answer

If you don’t use all your Wren AI credits in a given month, you can roll them over—up to twice your current monthly plan allowance. However, the roll-over mechanism applies only to monthly plans; unused credits in an annual plan do not roll over across billing cycles.

Question 8

How do Wren AI’s Credit reset and billing cycle work?

Accepted Answer

At the end of each billing cycle (your subscription period, e.g., monthly or annually), we will reset and recalculate your remaining credits to align with your plan’s renewal: Monthly Plan: Any unused credits will be recalculated and rolled over, up to a maximum of twice your monthly plan allowance. Annual Plan: Credits do not roll over and will be fully reset at the start of each new billing cycle.

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